Shipping , Refund & Returns Policy

Shipping

We offer free shipping, for standard postage Australia wide.  For New Zealand there is standard $10 shipping.  All other International postage is a flat fee of $35.  

Delivery time-frames will depend on product availability and shipping location. This information will be confirmed upon order completion. 

 

Facemasks: Please note due to overwhelming demand for Facemasks, there is a current turnaround time of 1-2 weeks.

 

Returns 

All Returns, Exchanges, and Refunds will only be accepted with a proof of purchase within 7 days from the date of delivery.  We cannot, unfortunately offer you a refund or exchange after the 7 days. 

There are no exchanges or refunds on change of mind, or if you found the item cheaper somewhere else, or decided you did not like the purchase or had no use for it.


To be eligible for a return, your item must be:

  • Unused,
  • in the same condition that you received it
  • must also be in the original packaging. 

 

There are several types of goods that are exempt from being returned:

  • Facemasks;
  • Gift cards; 
  • Perishable goods such as food, flowers, newspapers or magazines;
  • Products that are intimate or sanitary goods;
  • Any hazardous materials, or flammable liquids or gases; 
  • Downloadable software products; 
  • Some health and personal care items including Facemasks.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 


There are certain situations where only partial refunds are granted (if applicable)

  • Where there has been obvious signs of use; 
  • The item and package has been opened; 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error;  

To return your product, you should email us at : info@littleheartstrings.com and we will provide you with details of our offices. 

Facemask Returns & Refunds:

All purchases of facemasks are a final sale item. We will not accept returns due to hygiene reasons.  If the Facemasks are defective or damaged, please email us within 48 hours of delivery to info@littleheartstrings.com.

Refunds (if applicable) 


Once, your return is received, inspected and assessed; we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, within 7 days, and a refund will automatically be made to your credit card or original method of payment, within a certain amount of days. Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.


Late or missing refunds (if applicable) 


If you haven’t received a refund yet,

  • First check your bank account again; 
  • Then contact your credit card company; it may take some time before your refund is officially posted. 
  • Next contact your bank. There is often some processing time before a refund is posted. 

 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@littleheartstrings.com. 



Sale items (if applicable) 


Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@littleheartstrings.com and we will provide you with details our offices.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 


Gifts 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be told of the return.